Question

'NOT PLAYABLE' TRACK CANNOT be Streamed - Android App


Userlevel 6
What is happening with this? When I update a mix, I am unable to play it on the app. Been happening for about a month.. I have seen this reported in many places. What is the explanation and remedy please? This is very tedious and time consuming for a CRUCIAL feature of a paid pro subscription service.

Thank You.
Louie

UPDATE:
-tried uninstalling reinstalling app
-deleted cache on browser and within app
-reuploaded track

TO NO AVAIL.

** AFTER 4 attempts to reupload THE SAME FILE it finally works. This has happened to a number to a number of my songs over the past month or so.

7 replies

Userlevel 5
Badge +2
No bueno.

What model phone/os?
Userlevel 6
:( Android 6.0 LGg4 H81120r Gracias :cool:Amigo.
Userlevel 7
Badge +3
Hi Louie,

Yikes - sorry to hear this has happened to you! Glad to see this is now working. Our mobile engineers have been informed. When you report a similar issue in the future (fingers crossed you don't have to do so though), please make sure to add the song title & URL so we can look into this straight away. :-)

Best
Mathis
Userlevel 6
Still happening Mathis and Chris. Help please amigos.
Userlevel 7
Badge +3
@Louie - please make sure to provide the track in question. Our engineers are aware of the issue and working on a fix, however until this can be fixed globally, we'll need the URLs of the tracks in question to be able to help on a case by case basis.

Cheers
Mathis
Userlevel 6
This happens Every single time i update a mix for the last month. Here is the latest.


PLEASE TRY TO FIX THIS GUYS.
I have people sending me messages saying the same thing when they try to listen to my tracks. Please fix.

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