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Upload quota: I've deleted tracks but still can't upload more.


When I tried to upload new tracks it told me that " You're over your free 3 hour limit by 1 minute" although its not true then i deleted some tracks so that I can upload but it still shows the same message " You're over your free 3 hour limit by 1 minute" ?!

359 replies

Hi all, first post here.
I see this is a problem a lot of people have encountered. SC was telling me I was "4 minutes" over my 3-hour free allowance. I deleted a bunch of tracks - well over four minutes' worth - and still no dice. Then I deleted a 70-minute long mix, and when I go to My Tracks it tells me I have 66 minutes remaining - but it still won't let me post a new track and still gives the same "4 minutes over" message.

Before anyone says it, I've checked my Hidden Tracks list and it's empty, so the ones I deleted really were deleted.

Is it just that the system needs time to refresh, and I'll be able to post new tracks in a few hours or tomorrow, or what?

Cheers!
im havin the same issue. i deleted a good majority of my tracks and now i cannot upload anything.
I'm having the same problem too, no solution been found?
Hi there! please could you check my account too? ... I _m having the same problem,.... thank you
I'm having the same problem except for my 6-hour pro account, could you look into it for me? Thanks :-)
Hi I have the same problem :( I've deleted everything but still says I'm over my limit - Fixed. Thank you :)
Hi all,
I don't know if it took attention from one of the SoundCloud admins but the problem had resolved itself when I tried again a few hours later. So just give it a while and it might be fixed when you come back to it.

Cheers.
Hi,

I'm having the same issue. Can I be assisted please?

Thanks.
Userlevel 7
Badge +2
ECCO Inc. wrote:

Hi,

I'm having the same issue. Can I be assisted please?

Thanks.


Hi ECCO Inc.,

You have used up all of the 180 minutes that come with a free plan. If you want to continue to upload new tracks, you can either delete some of your old tracks to make space, or upgrade to one of our Pro plans.

Cheers
Mathis
ECCO Inc. wrote:

Hi,

I'm having the same issue. Can I be assisted please?

Thanks.


Hi Mathis,

I have deleted over 10 minutes of audio since I received this "3 hour limit" message and I still continue to receive it.

Grateful for your assistance in resolving this issue.

Thanks.
ECCO Inc. wrote:

Hi,

I'm having the same issue. Can I be assisted please?

Thanks.


Me too. It says I have 50 tracks but I only have 23 now and I'm very certain that these 23 are no where close to 3 hours
im having the same problem what do i do ?
Luís Sepúlveda 12 wrote:

im having the same problem what do i do ?


Hi Luis, try by refreshing your screen, log in again
Userlevel 2
Hello everyone,

Depending on the account type you have, there might be a limit of how much content you can upload to your account. (Free = 180 minutes, Pro = 360 minutes, Pro Unlimited = no limit)

If you've used up all of your minutes of upload space allowed for your account, some of your tracks might become hidden and you cannot upload more.

In order for all of them to appear on your account, you have two options.
  • Upgrade to a Pro (or Pro Unlimited) plan
  • Delete some tracks to make space on your account for new uploads
You can check out what tracks are hidden on your account https://soundcloud.com/you/tracks]here.
To delete tracks, click to view hidden tracks and hover your mouse over the track for the trash icon to appear.

Now, if you just deleted some tracks to make space but are unable to upload more or if the system still suggests you are over quota, please do the following:

Log out of your SoundCloud account, clear your browser's cache, restart it, then try again. This will ensure your browser doesn't try to fetch old data from its local cache.
Also, please note that it can take a few minutes for our deletion systems to fully process your track deletion, so please give this a moment.


Cheers
Mathis
This reply was created from a merged topic originally titled why am i 56 minutes over my 3 hour limit when i have 2 55 minute mixes only?.
This reply was created from a merged topic originally titled Track saying it's hours long when it's an hour long.

I'm trying to upload my podcast to host on soundcloud - been informed I've already gone over my limit for uploading (3 podcasts uploaded around an hour each) so my first podcast is now hidden unless I pay but looking at my page it says one track is 5 hours long when it clearly isn't and I have no idea why other than some glitch that's forcing me to pay for pro unlimited.

Any help on this?

https://soundcloud.com/forthewatch_podcast
For The Watch - Podcast wrote:

This reply was created from a merged topic originally titled Track saying it's hours long when it's an hour long.

I'm trying to upload my podcast to host on soundcloud - been informed I've already gone over my limit for uploading (3 podcasts uploaded around an hour each) so my first podcast is now hidden unless I pay but looking at my page it says one track is 5 hours long when it clearly isn't and I have no idea why other than some glitch that's forcing me to pay for pro unlimited.

Any help on this?

https://soundcloud.com/forthewatch_podcast


I understand that you can only upload a certain amount I just don't get why some tracks are listed as 5 hours long and 3 hours long when they're 1hr long?
This reply was created from a merged topic originally titled upload limit error,.

seems the only fix i can find is to contact you here. says i've reached my quota but am nowhere near. thanks
This reply was created from a merged topic originally titled Upload time not changing?.

Here's the picture
http://prntscr.com/9crc41

So; I remember seeing that I had 1 more minute left and I uploaded a 9 minute song and it somehow uploaded. When I wanted to upload 1 more sound for this account I look and it says something about the time being over 7 minutes so I delete that 9 minute song but the message is still there. I go and delete another that is 3 minutes and that same message is still there.

Whenever I try to click upload it says something about managing the tracks which I did or going to pro but I don't really want to.

I need help with this bug; do I have to wait or something? I don't really know.
This reply was created from a merged topic originally titled its saying im over my upload limit by 7 minutes but im clearly nowhere near the 3....

Hi I've recently deleted a lot of stuff and I'm clearly nowhere near my upload limit but it saying I'm 7 minutes over
This reply was created from a merged topic originally titled Deleted Files. Please help me restore..

Hey SoundCloud Team I just saw where about 10 or so of my audio files went missing. I see that many have had this issue before. Can I have this resolved. Thank you.
The Hangover Takeover wrote:

This reply was created from a merged topic originally titled Deleted Files. Please help me restore..

Hey SoundCloud Team I just saw where about 10 or so of my audio files went missing. I see that many have had this issue before. Can I have this resolved. Thank you.


Hey there,

Looks like your account reverted to a free account. That is the reason why your tracks are now hidden.

I'd recommend upgrading to Pro account or removing tracks to make more space available.

I hope this helps!
This reply was created from a merged topic originally titled I got a message that my time limit was exceeded by a single minute, so I deleted ....

I got a message that my time limit was exceeded, so I deleted about 20 tracks and it said I had over an hour and a half left of time. Five minutes later, after not doing anything at all, I come back and it says I have exceeded the limit AGAIN! Anyone know what happened?
This reply was created from a merged topic originally titled Soundcloud isn't calculating how much upload time I have left even when I have de....

Soundcloud isn't calculating how much upload time I have left even when I have deleted enough of my old track to make room for my new ones. It says I'm over my upload limit when I am actually well under it.
WTF is this?!?!

https://www.soundcloudcommunity.com/soundcloud/topics/upload-quota-are-you-given-notice-that-you-uploaded-too-much-and-extended-your-quota-heres-what-to-do

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