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Upload quota: I've deleted tracks but still can't upload more


  • SOL
  • Booker*
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Soundcloud thinks I have 50 tracks uploaded when my account really only has 6 because I deleted a whole heap. I tried logging out and in again but it still thinks I am over the upload limit. Please help?

439 replies

Userlevel 7
Badge +3
Hey there

It looks like you've been able to sort this out on your end already.

For future reference (and for other users who might find this convo helpful), if you go over quota, you can check out what tracks are hidden on your account here: https://soundcloud.com/you/tracks. To delete click to 'view hidden tracks' and hover your mouse over the track for the 'trash' icon to appear.

Cheers
Mathis
I have the same problem and so far they have refused to acknowledge it.
Userlevel 7
Badge +3
Yakk Attakk wrote:

I have the same problem and so far they have refused to acknowledge it.


Hi Yakk Attakk,

Sorry about the confusion, however this is not to do with not acknowledging an issue on your account. I believe I've mentioned this to you before on a different conversation: According to our records, you actually are over your quota. Here's why:

1. Jackin House Mix (Dec 2014) --> public track on your profile
2. Jackin House Summer Mix (July 2014) --> public track on your profile
3. Jackin House (May 2014) --> This track is hidden, because you're over quota. This is also why you cannot upload any further tracks. It is 1:06:29 long, and once you delete this or any of your other tracks, you'll be all set (it may take a moment, and you might need to log out, restart your browser to refresh its cache, then try again). Alternatively, you could upgrade to one of our Pro Plans.

You can check out the hidden track on your account here: https://soundcloud.com/you/tracks. To delete click to 'view hidden tracks' and hover your mouse over the track for the 'trash' icon to appear.

Hope I was able to clear things up for you!

Best,
Mathis
Userlevel 7
Badge +3
Hi SOL,

Your situation is different from Yakk's - you should be all set for your account https://soundcloud.com/soundsoflife1. If not so, please try logging out, restart your browser, then try again.

Hope this helps. Let us know how it goes.

Cheers
Mathis
Yakk Attakk wrote:

I have the same problem and so far they have refused to acknowledge it.


Hey while you are at it, explain why I have 1n hour and half of music and your program says I am over my 3 hours limit by 48 minutes?
Then they deleted half my original tracks because I uploaded 1 hour and thirty minutes and apparently that is "48 minutes over my three hour limit." What an absolute joke of a business plan. You guys are hurting a lot of artists. Your whole platform is killing the livlihood of musicians everywhere. What a massively deleterious affect your negligence is having on the entire industry. It's called a chilling effect and you are squashing dreams.
I deleted all my tracks in an attempt to re-upload only what will fit. Can't see them or "hidden tracks" when I push the button to see them. Can I get some help please?
Userlevel 2
Hello everyone

Depending on the account type you have, there might be a limit of how much content you can upload to your account. (Free = 180 minutes, Pro = 360 minutes, Pro Unlimited = no limit)

If you've used up all of your minutes of upload space allowed for your account, some of your tracks might become hidden and you cannot upload more.

In order for all of them to appear on your account, you have two options.
  • Upgrade to a Pro (or Pro Unlimited) plan
  • Delete some tracks to make space on your account for new uploads
You can check out what tracks are hidden on your account https://soundcloud.com/you/tracks]here.
To delete tracks, click to view hidden tracks and hover your mouse over the track for the trash icon to appear.

Now, if you just deleted some tracks to make space but are unable to upload more or if the system still suggests you are over quota, please do the following:

Log out of your SoundCloud account, clear your browser's cache, restart it, then try again. This will ensure your browser doesn't try to fetch old data from its local cache.
Also, please note that it can take a few minutes for our deletion systems to fully process your track deletion, so please give this a moment.


Cheers
Mathis
This reply was created from a merged topic originally titled why am i 56 minutes over my 3 hour limit when i have 2 55 minute mixes only?.
This reply was created from a merged topic originally titled Track saying it's hours long when it's an hour long.

I'm trying to upload my podcast to host on soundcloud - been informed I've already gone over my limit for uploading (3 podcasts uploaded around an hour each) so my first podcast is now hidden unless I pay but looking at my page it says one track is 5 hours long when it clearly isn't and I have no idea why other than some glitch that's forcing me to pay for pro unlimited.

Any help on this?

https://soundcloud.com/forthewatch_podcast
For The Watch - Podcast wrote:

This reply was created from a merged topic originally titled Track saying it's hours long when it's an hour long.

I'm trying to upload my podcast to host on soundcloud - been informed I've already gone over my limit for uploading (3 podcasts uploaded around an hour each) so my first podcast is now hidden unless I pay but looking at my page it says one track is 5 hours long when it clearly isn't and I have no idea why other than some glitch that's forcing me to pay for pro unlimited.

Any help on this?

https://soundcloud.com/forthewatch_podcast


I understand that you can only upload a certain amount I just don't get why some tracks are listed as 5 hours long and 3 hours long when they're 1hr long?
This reply was created from a merged topic originally titled upload limit error,.

seems the only fix i can find is to contact you here. says i've reached my quota but am nowhere near. thanks
This reply was created from a merged topic originally titled Upload time not changing?.

Here's the picture
http://prntscr.com/9crc41

So; I remember seeing that I had 1 more minute left and I uploaded a 9 minute song and it somehow uploaded. When I wanted to upload 1 more sound for this account I look and it says something about the time being over 7 minutes so I delete that 9 minute song but the message is still there. I go and delete another that is 3 minutes and that same message is still there.

Whenever I try to click upload it says something about managing the tracks which I did or going to pro but I don't really want to.

I need help with this bug; do I have to wait or something? I don't really know.
This reply was created from a merged topic originally titled its saying im over my upload limit by 7 minutes but im clearly nowhere near the 3....

Hi I've recently deleted a lot of stuff and I'm clearly nowhere near my upload limit but it saying I'm 7 minutes over
This reply was created from a merged topic originally titled Deleted Files. Please help me restore..

Hey SoundCloud Team I just saw where about 10 or so of my audio files went missing. I see that many have had this issue before. Can I have this resolved. Thank you.
The Hangover Takeover wrote:

This reply was created from a merged topic originally titled Deleted Files. Please help me restore..

Hey SoundCloud Team I just saw where about 10 or so of my audio files went missing. I see that many have had this issue before. Can I have this resolved. Thank you.


Hey there,

Looks like your account reverted to a free account. That is the reason why your tracks are now hidden.

I'd recommend upgrading to Pro account or removing tracks to make more space available.

I hope this helps!
This reply was created from a merged topic originally titled I got a message that my time limit was exceeded by a single minute, so I deleted ....

I got a message that my time limit was exceeded, so I deleted about 20 tracks and it said I had over an hour and a half left of time. Five minutes later, after not doing anything at all, I come back and it says I have exceeded the limit AGAIN! Anyone know what happened?
This reply was created from a merged topic originally titled Soundcloud isn't calculating how much upload time I have left even when I have de....

Soundcloud isn't calculating how much upload time I have left even when I have deleted enough of my old track to make room for my new ones. It says I'm over my upload limit when I am actually well under it.
WTF is this?!?!

https://www.soundcloudcommunity.com/soundcloud/topics/upload-quota-are-you-given-notice-that-you-uploaded-too-much-and-extended-your-quota-heres-what-to-do

This reply was created from a merged topic originally titled "You're over your free 3 hour limit by 17 minutes.".

I want to upload something new on my soundcloud page. I had uploaded one thingwhich was a dj mix of about 1 hour 45 minutes. I have deleted this mix but soundcloud still says

"You're over your free 3 hour limit by 17 minutes."

How can this be true if I have nothing uploaded to my soundcloud?
This reply was created from a merged topic originally titled Still over my limit even though i removed most tracks.

My account went from pro to regular and thus a large portion of my sounds went hidden. I went ahead and deleted most of the sounds, now having only a total of 20 minutes of audio on my profile, but it still says i'm over my limit by 1 hour and i can't add anything new?
This reply was created from a merged topic originally titled Upload limit won't increase.

I just deleted a bunch of tracks to upload a full album, and its not updating my available time. It says I only have 38 minutes left after deleting a bunch of tracks! Please help!
Same here, No hidden tracks ether.
This reply was created from a merged topic originally titled Hi it says We are over our Upload limit but I have deleted most files , but it is....
This reply was created from a merged topic originally titled I deleted few songs but got not any free minutes back, why ?.

I delted songs which have alltogether over 20 minutes, but i don't got any minutes back for uploading new songs. Please solve this problem fast, i have a remix Contest song to upload.

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