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First step in solving issues on your web based profile


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Playback, browser, and other web based glitches can often be solved by refreshing your browser. To refresh, clear your browser's cache and cookies, close the browser window, and open a new one.

Next, please follow these steps:
  • If you've installed any plugins on your browser (for example: Adblock), please disable them, as this may also help.
  • In the event that you are still experiencing difficulties, you may also want to try a different browser (Firefox, Chrome, etc.) to see if the issue continues.

577 replies

This reply was created from a merged topic originally titled
I cant click on my song posts anymore - it wont go to the page anymore - this problem started today..


I am no longer able to click on my music posts or others posts. this just started today, what happened?
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huffy1001 wrote:

This reply was created from a merged topic originally titled
I cant click on my song posts anymore - it wont go to the page anymore - this problem started today..

I am no longer able to click on my music posts or others posts. this just started today, what happened?


Hi again Huffy,

Hopefully the instructions above help. If they don't then send me a link to a track that won't play for you so that I can try to reproduce the issue.

Thanks!
Gina
This reply was created from a merged topic originally titled HELP! MY TRACKS WONT LOAD!.

When I go on my profile my tracks and reposts don't load, its just a spinning loading icon.
I've tried logging out and in.
This reply was created from a merged topic originally titled How do you automatically play songs in a playlist?.

All I want to do is go to my Likes playlist, press play on the first song and have all the songs listed after automatically play one after another. This used to be an automatic Soundcloud.com feature but now every time a song finishes, I need to navigate back to my web browser and press 'Next'. How do I fix this?
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@atsztoo Hi! Your like should auto play one after the other. Can you give these browser maintenance tips a try to see if it helps? If it doesn't then please send us your browser type and version.

Thanks and apologies for the frustration!

-Gina
This reply was created from a merged topic originally titled automatic songs.

Sometimes the songs play automatically and sometimes not. How is this possible? When you are on Itunes, shuffle mode, the songs play automatically giving me the opportunity to do stuff while listening to music. My problem is that every time I need to switch to the next song, that's really really boring. Is there a way to solve this problem? thanksss.
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Vittorio Capici wrote:

This reply was created from a merged topic originally titled automatic songs.

Sometimes the songs play automatically and sometimes not. How is this possible? When you are on Itunes, shuffle mode, the songs play automatically giving me the opportunity to do stuff while listening to music. My problem is that every time I need to switch to the next song, that's really really boring. Is there a way to solve this problem? thanksss.


Hi Vittorio,

Like I said, give these tips a try and let me know if the problem continues.

Thanks,
Gina
This reply was created from a merged topic originally titled Previously Played Track Replays while Playing another Track in IE.

While playing my likes I noticed that once a track has been played and the next is starting, the last track plays again. If I stop the playback the previous track continues playing. I was able to reproduce this multiple times. I only noticed this in IE11 desktop.

That is all. Happy bug hunting.
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kowsheek wrote:

This reply was created from a merged topic originally titled Previously Played Track Replays while Playing another Track in IE.

While playing my likes I noticed that once a track has been played and the next is starting, the last track plays again. If I stop the playback the previous track continues playing. I was able to reproduce this multiple times. I only noticed this in IE11 desktop.

That is all. Happy bug hunting.


Hey,

Can you give the above tips a try and see if that fixes things? I haven't seen any related cases so perhaps this is local to your computer? Let me know if you try out this troubleshooting and the problem persists.

Thanks!
Gina
This reply was created from a merged topic originally titled Sounds neither play in Opera nor in Firefox, latest versions.

Hello :)

For a few weeks I can't play any more sounds on soundcloud. After hitting the "play" button, it changes to "pause" but the track isn't loading (only the images and commentaires) and the playtime stays at 0.00. There is one exception i found by now: The sound which is linked at the soundcloud start page runs sometimes.

I'm using a netbook from Samsung with Windows 7 32bit as operating system. Tested with Opera 25.0.1614.68 and Firefox 33.0.2, Adobe Flash Player version is 15,0,0,189. Áddblocker and stuff was deactivated.

Can you please help me :)?
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user332973971 wrote:

This reply was created from a merged topic originally titled Sounds neither play in Opera nor in Firefox, latest versions.

Hello :)

For a few weeks I can't play any more sounds on soundcloud. After hitting the "play" button, it changes to "pause" but the track isn't loading (only the images and commentaires) and the playtime stays at 0.00. There is one exception i found by now: The sound which is linked at the soundcloud start page runs sometimes.

I'm using a netbook from Samsung with Windows 7 32bit as operating system. Tested with Opera 25.0.1614.68 and Firefox 33.0.2, Adobe Flash Player version is 15,0,0,189. Áddblocker and stuff was deactivated.

Can you please help me :)?


Hi there, sorry to hear about the playback issues you've been having as of late. Please follow the steps in the very first post of this conversation.

In addition, I would also suggest for you to try Chrome, as it comes with its own Flash plugin. If you have flash installed on your system, you can disable Adobe's Flash version within Chrome by typing chrome://plugins. You'll then see a list of all plugins in Chrome. Make sure to enable the detailed view (upper right hand corner) and look for Adobe Flash and disable it. Restart Chrome, then try again.

Hope this already helps. If not so, please let us know here and we'll take another look with you :-)

Cheers,
Mathis
user332973971 wrote:

This reply was created from a merged topic originally titled Sounds neither play in Opera nor in Firefox, latest versions.

Hello :)

For a few weeks I can't play any more sounds on soundcloud. After hitting the "play" button, it changes to "pause" but the track isn't loading (only the images and commentaires) and the playtime stays at 0.00. There is one exception i found by now: The sound which is linked at the soundcloud start page runs sometimes.

I'm using a netbook from Samsung with Windows 7 32bit as operating system. Tested with Opera 25.0.1614.68 and Firefox 33.0.2, Adobe Flash Player version is 15,0,0,189. Áddblocker and stuff was deactivated.

Can you please help me :)?


Already did all of that ;)! And I don't want to use Chrome due to it's origin (Google). Maybe something changed on the soundcloud website during the last weeks? Soundcloud used to work on my computer for years before that failure appeared! And I'm also having no trouble with e.g. youtube.
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user332973971 wrote:

This reply was created from a merged topic originally titled Sounds neither play in Opera nor in Firefox, latest versions.

Hello :)

For a few weeks I can't play any more sounds on soundcloud. After hitting the "play" button, it changes to "pause" but the track isn't loading (only the images and commentaires) and the playtime stays at 0.00. There is one exception i found by now: The sound which is linked at the soundcloud start page runs sometimes.

I'm using a netbook from Samsung with Windows 7 32bit as operating system. Tested with Opera 25.0.1614.68 and Firefox 33.0.2, Adobe Flash Player version is 15,0,0,189. Áddblocker and stuff was deactivated.

Can you please help me :)?


Hey hey,

Hmm, ok, I understand. I just wanted to mention it because it is a good way to isolate Flash as a potential root cause. Let's see. So, the way you describe the behavior is that you click on play and the track just simply remains at 0:00, correct? Just making sure that this isn't purely a sound issue, but it is something where the audio engine is actually blocked from starting.

If this is the case, is there any chance that you can try this on your computer but from a different internet connection? Are you behind a proxy or VPN server? Or, have you changed your DNS? Just for testing purposes, can you try and see if enabling ZenMate changes things for you?

This issue you're having is tricky, as it seems to be specific to your system.

Looking forward to hearing from you.

Cheers,
Mathis
user332973971 wrote:

This reply was created from a merged topic originally titled Sounds neither play in Opera nor in Firefox, latest versions.

Hello :)

For a few weeks I can't play any more sounds on soundcloud. After hitting the "play" button, it changes to "pause" but the track isn't loading (only the images and commentaires) and the playtime stays at 0.00. There is one exception i found by now: The sound which is linked at the soundcloud start page runs sometimes.

I'm using a netbook from Samsung with Windows 7 32bit as operating system. Tested with Opera 25.0.1614.68 and Firefox 33.0.2, Adobe Flash Player version is 15,0,0,189. Áddblocker and stuff was deactivated.

Can you please help me :)?


Yes, the start button turns into the pause button like it would play, but the playtime remains at 0.00. Sounds on other websites or from audio files on my harddrive are working.
Usually I'm not using a vpn, but I tried it with my vpn client and even installed ZenMate, but I made the same experience with both.
I suppose it has something to do with the flash plugin, maybe a downgrade would do it? Do you know where to get older flash versions? Or do you know any other flash plugin than the one from adobe which is usable with opera snd/or firefox?

Thank you so far!
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user332973971 wrote:

This reply was created from a merged topic originally titled Sounds neither play in Opera nor in Firefox, latest versions.

Hello :)

For a few weeks I can't play any more sounds on soundcloud. After hitting the "play" button, it changes to "pause" but the track isn't loading (only the images and commentaires) and the playtime stays at 0.00. There is one exception i found by now: The sound which is linked at the soundcloud start page runs sometimes.

I'm using a netbook from Samsung with Windows 7 32bit as operating system. Tested with Opera 25.0.1614.68 and Firefox 33.0.2, Adobe Flash Player version is 15,0,0,189. Áddblocker and stuff was deactivated.

Can you please help me :)?


Hey hey,

Thanks for writing back and clarifying this. There aren't a lot of things we can do from our end at this point in order to troubleshoot further, however I'd like to collect a bit more information and have our engineers take a look for you.

In order to do so, please do the following:
1. Open your Firefox browser.
2. Open the console part of the developer tools in Firefox.
3. Try to play a track. The console should now "record" what's happening in the background and would preferably provide further details about the error.
4. Take a screenshot of the entire browser window and send it over.

Apart from that, you've mentioned that this issue occurred last week and everything was fine before - thinking back, is there any piece of software that you've since updated or installed? (i.e., software programs, plugins, extensions, codec packs, etc.)? Uninstalling Flash, restarting the computer, then reinstall might also be something you want to try.

Also, you asked about alternatives to Adobe's Flash plugin. There seem to be alternatives such as LightSpark or GNU Gnash, however we cannot recommend any in particular. After talking to our developers, downgrading Flash does not seem to be a good option.

I hope you can soon listen to SoundCloud again. While all you want to do is listen to music, you're actually turning into a tech detective. I know these type of situations are frustrating, so hopefully, this case can soon be closed :-)

Looking forward to hearing from you soon.

Cheers,
Mathis
user332973971 wrote:

This reply was created from a merged topic originally titled Sounds neither play in Opera nor in Firefox, latest versions.

Hello :)

For a few weeks I can't play any more sounds on soundcloud. After hitting the "play" button, it changes to "pause" but the track isn't loading (only the images and commentaires) and the playtime stays at 0.00. There is one exception i found by now: The sound which is linked at the soundcloud start page runs sometimes.

I'm using a netbook from Samsung with Windows 7 32bit as operating system. Tested with Opera 25.0.1614.68 and Firefox 33.0.2, Adobe Flash Player version is 15,0,0,189. Áddblocker and stuff was deactivated.

Can you please help me :)?


Okay, here's the screenshot. "konnte nicht dekodiert werden" means something like "could not be decoaded".

I also tried uninstalling flash, rebooting, install flash, rebooting and then go to soundcloud, no effort =/!

It was not exactly last week, I don't remember the exact time, but I'm pretty sure that it worked allright in August and September. I don't remember installing any software which could be related to this incidents.

Cheers!

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user332973971 wrote:

This reply was created from a merged topic originally titled Sounds neither play in Opera nor in Firefox, latest versions.

Hello :)

For a few weeks I can't play any more sounds on soundcloud. After hitting the "play" button, it changes to "pause" but the track isn't loading (only the images and commentaires) and the playtime stays at 0.00. There is one exception i found by now: The sound which is linked at the soundcloud start page runs sometimes.

I'm using a netbook from Samsung with Windows 7 32bit as operating system. Tested with Opera 25.0.1614.68 and Firefox 33.0.2, Adobe Flash Player version is 15,0,0,189. Áddblocker and stuff was deactivated.

Can you please help me :)?


Hey there,

Thanks for sending this over. Argh, I'm afraid the automatic resize of the image in the post messed with the quality of the screenshot - any chance you can put it in a dropbox and send us the link?

Thanks!
Mathis
user332973971 wrote:

This reply was created from a merged topic originally titled Sounds neither play in Opera nor in Firefox, latest versions.

Hello :)

For a few weeks I can't play any more sounds on soundcloud. After hitting the "play" button, it changes to "pause" but the track isn't loading (only the images and commentaires) and the playtime stays at 0.00. There is one exception i found by now: The sound which is linked at the soundcloud start page runs sometimes.

I'm using a netbook from Samsung with Windows 7 32bit as operating system. Tested with Opera 25.0.1614.68 and Firefox 33.0.2, Adobe Flash Player version is 15,0,0,189. Áddblocker and stuff was deactivated.

Can you please help me :)?


Hey there :)
I've got the same problem and my console says this:

Medien-Ressource https://ec-media.soundcloud.com/kt847zMrLNb7.128.mp3?f10880d39085a94a0418a7ef69b03d522cd6dfee9399eeb... konnte nicht dekodiert werden.
(media-ressource ....... could not be decoded)

Greets and thanks :)
This reply was created from a merged topic originally titled Pic problem.

Hi ! I have a problem I can't change a pic of one of my musics, I choose my pic but it's still locked and I can't clic on "save changes" anyone have suggestions?
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Le Dusko wrote:

This reply was created from a merged topic originally titled Pic problem.

Hi ! I have a problem I can't change a pic of one of my musics, I choose my pic but it's still locked and I can't clic on "save changes" anyone have suggestions?


Hi Le Dusko,

Give these steps a try, sometime you just need to give your browser a refresh. Also, give the drag and drop option a try. Let me know if problem persists.

-Gina
Le Dusko wrote:

This reply was created from a merged topic originally titled Pic problem.

Hi ! I have a problem I can't change a pic of one of my musics, I choose my pic but it's still locked and I can't clic on "save changes" anyone have suggestions?


Hi Gina! Thank you alot!! the drag and drop is working! thank you!!
user332973971 wrote:

This reply was created from a merged topic originally titled Sounds neither play in Opera nor in Firefox, latest versions.

Hello :)

For a few weeks I can't play any more sounds on soundcloud. After hitting the "play" button, it changes to "pause" but the track isn't loading (only the images and commentaires) and the playtime stays at 0.00. There is one exception i found by now: The sound which is linked at the soundcloud start page runs sometimes.

I'm using a netbook from Samsung with Windows 7 32bit as operating system. Tested with Opera 25.0.1614.68 and Firefox 33.0.2, Adobe Flash Player version is 15,0,0,189. Áddblocker and stuff was deactivated.

Can you please help me :)?


Hey Mathis,i uploaded the screenshot. You can find it one the following link!
http://www.bilder-hochladen.net/files/big/859r-2-c81e.png
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Le Dusko wrote:

This reply was created from a merged topic originally titled Pic problem.

Hi ! I have a problem I can't change a pic of one of my musics, I choose my pic but it's still locked and I can't clic on "save changes" anyone have suggestions?


Hi Le Dusko,

Glad to hear this is now working for you!
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user332973971 wrote:

This reply was created from a merged topic originally titled Sounds neither play in Opera nor in Firefox, latest versions.

Hello :)

For a few weeks I can't play any more sounds on soundcloud. After hitting the "play" button, it changes to "pause" but the track isn't loading (only the images and commentaires) and the playtime stays at 0.00. There is one exception i found by now: The sound which is linked at the soundcloud start page runs sometimes.

I'm using a netbook from Samsung with Windows 7 32bit as operating system. Tested with Opera 25.0.1614.68 and Firefox 33.0.2, Adobe Flash Player version is 15,0,0,189. Áddblocker and stuff was deactivated.

Can you please help me :)?


Perfect, thank you! I'm forwarding this to our developers and will get back to you as soon as I hear back from them.

Cheers,
Mathis
user332973971 wrote:

This reply was created from a merged topic originally titled Sounds neither play in Opera nor in Firefox, latest versions.

Hello :)

For a few weeks I can't play any more sounds on soundcloud. After hitting the "play" button, it changes to "pause" but the track isn't loading (only the images and commentaires) and the playtime stays at 0.00. There is one exception i found by now: The sound which is linked at the soundcloud start page runs sometimes.

I'm using a netbook from Samsung with Windows 7 32bit as operating system. Tested with Opera 25.0.1614.68 and Firefox 33.0.2, Adobe Flash Player version is 15,0,0,189. Áddblocker and stuff was deactivated.

Can you please help me :)?


I am having the same problem for the past two days, track never loads to play

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