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Why does soundcloud change my release date


I post sermon podcast for my church on a weekly basis. I set the release date as the current day of posting. But, soundcloud will then show as the day before. It will never do the day I tell it. For example, today is 5/31, when i set it to 5/31 the page will then show 5/30. If you go back on all of my posting you will see the date in the title and then the release date itself is ALWAYS the day before. Why? www.soundcloud.com/changepointnea. I can cheat the system by doing the day after and let the bug do 1 day earlier which would then show properly but this sounds like a bug. Thanks.
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Best answer by Mathis 2 June 2015, 09:25

Hey there,

This issue is simply related to your time zone.

According to our Help Center article: http://help.soundcloud.com/customer/en/portal/articles/2167322-track-or-playlist-release-date-keeps-changing-?b_id=9644

"If the release date that you have put keeps changing, this is because you are in a time zone outside of GMT. As the site is based in GMT, any information you put in will be reflected in this time zone. "

You can use this Time Zone calculator to calculate your release date to a GMT value: https://www.timeanddate.com/worldclock/converter.html

Hope you understand, apologies for any inconvenience.

Best,
Mathis&Jonathan.

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20 replies

Userlevel 2
I've observed this exact same issue as well. I also noticed differences in dates on the stats page.
Userlevel 7
Badge +3
Hey there,

This issue is simply related to your time zone.

According to our Help Center article: http://help.soundcloud.com/customer/en/portal/articles/2167322-track-or-playlist-release-date-keeps-changing-?b_id=9644

"If the release date that you have put keeps changing, this is because you are in a time zone outside of GMT. As the site is based in GMT, any information you put in will be reflected in this time zone. "

You can use this Time Zone calculator to calculate your release date to a GMT value: https://www.timeanddate.com/worldclock/converter.html

Hope you understand, apologies for any inconvenience.

Best,
Mathis&Jonathan.
Mathis wrote:

Hi there,

Thanks for posting on our help forum about this and sorry about the confusion. There's currently an issue on our end that is causing the release date for some users to be shifted a day back when they are looking at their own tracks. This is to do with the fact that our release date is "recorded" in UTC time.

However,@ChangePoint NEA, when I'm looking at your track "Golden Oldies: Week 5, by Pellzitha McCormick (5/31/15)", it shows the release date properly.

Our developers have been made aware of this and have this on their list. I currently don't have an estimate for when this can be fixed, but rest assured this is on the list :-)

Thanks again & all the best
Mathis


This was five months ago and I'm still experiencing the same bug as what was described by the original poster. Any time I attempt to edit one of the episodes I upload, it still automatically shifts the episode back by a day. The release date is not represented accurately on the episode page itself, nor on iTunes or anyplace it's accessed. What's more, the date moves back a day any time the edit section is accessed. This gives the appearance that we're being inconsistent with our uploads. We're paying subscribes and this is a small yet frustrating glitch that should've been rectified long, long ago.
Userlevel 7
Badge +3
Mathis wrote:

Hi there,

Thanks for posting on our help forum about this and sorry about the confusion. There's currently an issue on our end that is causing the release date for some users to be shifted a day back when they are looking at their own tracks. This is to do with the fact that our release date is "recorded" in UTC time.

However,@ChangePoint NEA, when I'm looking at your track "Golden Oldies: Week 5, by Pellzitha McCormick (5/31/15)", it shows the release date properly.

Our developers have been made aware of this and have this on their list. I currently don't have an estimate for when this can be fixed, but rest assured this is on the list :-)

Thanks again & all the best
Mathis


Hi there,

I've reached out to our engineers about this. Can you provide me with the URL of an example track, as well as the release day you're attempting to have for it, and finally the date that is actually shown? Preferably, please make screenshots of the edit mode page, and another one of the track page, where the wrong release date is shown. This way we can look into this in further detail.

Thanks!
Mathis wrote:

Hi there,

Thanks for posting on our help forum about this and sorry about the confusion. There's currently an issue on our end that is causing the release date for some users to be shifted a day back when they are looking at their own tracks. This is to do with the fact that our release date is "recorded" in UTC time.

However,@ChangePoint NEA, when I'm looking at your track "Golden Oldies: Week 5, by Pellzitha McCormick (5/31/15)", it shows the release date properly.

Our developers have been made aware of this and have this on their list. I currently don't have an estimate for when this can be fixed, but rest assured this is on the list :-)

Thanks again & all the best
Mathis


Just happened to me too
Mathis wrote:

Hi there,

Thanks for posting on our help forum about this and sorry about the confusion. There's currently an issue on our end that is causing the release date for some users to be shifted a day back when they are looking at their own tracks. This is to do with the fact that our release date is "recorded" in UTC time.

However,@ChangePoint NEA, when I'm looking at your track "Golden Oldies: Week 5, by Pellzitha McCormick (5/31/15)", it shows the release date properly.

Our developers have been made aware of this and have this on their list. I currently don't have an estimate for when this can be fixed, but rest assured this is on the list :-)

Thanks again & all the best
Mathis


Working from mobile, so I can't do the laundry list of requests, but if you go to http://soundcloud.com/biblectr, you'll see that all the dates needed are in the title of the episodes. I've had to be vigilant (in SoundCloud's stead) and consistently fix the displayed release date, which seems to move backward even without me accessing anything at all. Again, my "fix" involves me having to input the day after I actually want the release date.

This is really a silly problem to be going on this long. We tested a handful of other podcast hosting sites and have never ran into this before. The site, of its apparent own accord, changing the metadata for uploaded content is flat out unacceptable. If this isn't rectified quickly, we may be likely looking for other hosting options.
I've discovered this same issue. The easiest thing is just to move the date ahead one day, but I'm afraid that once this bug is fixed, that all of my dates will be off again.

You can see at https://soundcloud.com/hope-church-winter-garden how the date displayed in the title and the date displayed in "original release date" is one day ahead. This will allow the RSS feed to be correct (for now).
This reply was created from a merged topic originally titled Why is the release date I choose not get posted? If I pick 2/1/2016 I will get 1/....

The release dates don't match the ones I select.
Userlevel 7
Badge +3
T. J. Blanner wrote:

This reply was created from a merged topic originally titled Why is the release date I choose not get posted? If I pick 2/1/2016 I will get 1/....

The release dates don't match the ones I select.


Hi T. J.,

I've merged your conversation here. This is something that's affecting more users actually. I've pinged the relevant product team again, hoping to find out more about this symptom and its root cause.

All the best
Mathis
Months later, I have been experiencing this issue for my enter time using Soundcloud. I have the habit of always posting it with a day ahead in order to achieve the correct date.

Here is an example: https://soundcloud.com/southvalleycommunitychurch/awe
T. J. Blanner wrote:

This reply was created from a merged topic originally titled Why is the release date I choose not get posted? If I pick 2/1/2016 I will get 1/....

The release dates don't match the ones I select.


Having the same problem. Any progress???
Userlevel 7
Badge +2
T. J. Blanner wrote:

This reply was created from a merged topic originally titled Why is the release date I choose not get posted? If I pick 2/1/2016 I will get 1/....

The release dates don't match the ones I select.


Hi Kira,

No updates on this, thanks for your patience.

-Gina
I have found that if I revisit an old podcast episode, the date will sometimes be WAY off... sometimes the date will be 10 days prior to the date I selected. It seems the dates shift on their own... or maybe with every new upload (we're a weekly podcast)? It's very frustrating when they get out of order and iTunes shows the episodes in an incorrect order.
I'm having the same issue too. Are we going to address this?
Any updates on this? I just checked on our most recent podcast posted on Monday, 5/9/16, and it says it was posted on 5/7/16, the previous Saturday. The second most recent was posted on Monday, 5/2/16, and it changed to 4/28/16, the previous Thursday, without me touching it. I keep having to go through past episodes and correct the release dates, if I don't then the episodes themselves will go out of order eventually as the release dates keep shifting (which has happened to me). It's getting very annoying to have to weekly adjust my release dates, especially as more and more episodes are released weekly.
This has been happening for every single track that we've uploaded and it is mildly infuriating.

Is this simply because we're not in Germany?

We are currently in the Central time zone in the US (-6:00 GMT), and every single track we've uploaded (soundcloud.com/suncrest) has an incorrect release date. They are supposed to be every Sunday, and they are mostly one day before, but they sometimes are changed to two days before.

What must we do in order to find a solution? A year and this bug has not been fixed? I understand it's not exactly the highest priority on your list of things to deal with, but surely something can be done.
Hello, I am running into the same issue, which is causing issues as we are a podcast with incorrect dates now listed on iTunes. Even when I attempt to go back and change the date on previously published tracks, it always reverts back to the day prior. https://soundcloud.com/ridersinthesky
This is still happening; SC posts something about a fix ONE YEAR AGO and it's still happening.

Crazy.
I don't understand why, but now I know how this keeps happening. SC has a Help Center article on the matter: http://help.soundcloud.com/customer/en/portal/articles/2167322-track-or-playlist-release-date-keeps-... Here is what it says:

"If the release date that you have put keeps changing, this is because you are in a time zone outside of GMT. As the site is based in GMT, any information you put in will be reflected in this time zone."

Seems like an unnecessarily hard-nosed stance on this. I'm not the best nor most well-versed web developer, but it can't be too difficult to include an option in a website to allow users to set their own timezone, right? You could even have the website auto detect a timezone based on a visitor's IP address.

There are a few solutions out there, I know, so why, SoundCloud, have you simply chosen to do this this way? Is it something in the inherent nature of your platform that disallows you to let users set their own timezone? You know GMT is only one of 24 possible timezones around the world, and you are a company that has users worldwide, so why alienate nearly 96% of them in this fashion?
Just to jump in on this pile, we're having the same issue. Podcasts are showing as being released on the wrong date in the iTunes Store but show up correctly in the feed in our library. If we change the date to the day after the actual release, it shows up correctly in the library feed but shows as the day after in the store feed. SoundCloud needs to fix this!

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