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Audio Quality issues on Android and iOS


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I, along with many other users, have noticed this too. I haven't found any useful replies from soundcloud staff yet. Really hoping someone acknowledges this soon!

Stream quality is perfectly fine when listening from the mobile site through a browser on the phone, and when listening on any device with decent headphones/speakers plugged in, but through any mobile device's speakers, the stream's bitrate sounds like it's lower than 96kbps. It's really terrible. Plug in headphones and it's magically back up at 192kbps. I had this problem on my Galaxy S3, and I just got an S7 today and i have the EXACT same issue. PLEASE FIX THIS SOUNDCLOUD!
Unfortunately, nearly every track I try to listen to, if not all of them, has this issue. On both my Galaxy S3 and my Galaxy S7 I just got today. They sound fine through any speakers that are plugged into the phone while using the app, but as soon as you try playing through the phones' speakers, the quality drops to what sounds like a 96kbps stream.
The SoundCloud Community haven't fixed the problem with my private soundcloud links I posted for them to fix in an email I sent to SoundCloud support(so I wouldn't have to give my tracks public here) can you go into that ticket and you'll see the affected private links and fix this problem on those tracks please. Thanks Mathis. My ticket number is 464335. Thank you let me know when you fix them :)
Hi Mathis, I am experiencing this issue on my track, https://soundcloud.com/isaiahunique/they-dont-know

I am on iOS 9.3.5 on iPhone 6

When listening through my device's speaker through the Soundcloud app, the audio quality of my track is greatly reduced.

I am in the United States

Thanks,
Isaiah
Hi Mathis,

The sound quality is bad for random songs at random times during the song, seems to be for higher pitched portions of the song. Below is a link, but this has happened to many songs that I listen to. It is strange because songs that used to play perfectly months ago are now terrible quality, and when I play these songs on friends' phones they are fine.

https://soundcloud.com/gryffinillenium/feel-good

I am only experiencing this problem when I use the soundcloud app for my IPhone 6 with IOS 10.3, the tracks are fine when listening with a computer. It occurs when listening with aux headphones, when plugged into a usb in my car and also through Bluetooth. What is the update on the global fix?
First... Sorry for my english.

I am having an issue since like few months ago. When I make a track and listen it from Soundcloud on PC, it sounds good. But when I play it on my phone, the track feels so distorted, I am barely able to listen. It was an example. So it's with any but ANY track on the whole Soundcloud. Mostly sounds like supersaws are the most distorted. Also when listening with headphones there is no distorsion. Same on my brother's phone. Not just that. I also found not long ago a post here on the same problem, made few moths ago. Lots and lots of users had the same problem but still the post was closed because "it was solved".

Little help here?
Userlevel 7
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Hi there,

All reported links since my last post have now been fixed on a case by case basis.

Cheers
Mathis
Hi !!

I have the same problem for all my own uploaded tracks since a couple of months.
Everything sounds good when listening through my computer but awful through the app.

https://soundcloud.com/weaveland-forest

Using Iphone 7, IOS 10.2.1

Regards

Henrik
All of my tracks sound quality get distortion when playing through the mobile app.

Phone: IPhone 6s
Version: 10.3
Region: Mexico
Problem: please tell your app developers that when playing a track through the app, it adds alot of white noise and distortion, this distorted sound happends on every track. Its been 2 months with this issue.

Help... 😪 I miss the app.
Mathis wrote:

Hi there,

All reported links since my last post have now been fixed on a case by case basis.

Cheers
Mathis




Mathis soundcloud still hasn't corrected my songs as you said they did, they still sound bad and distorted coming out of the soundcloud app out of my build in iphone speakers compared to not not coming out of the soundcloud app. I compared the two again, most evident is no one will smile on the drop synths, youll see the difference in quality if you check it.

I ask again, please go into my private soundcloud links I posted for soundcloud to fix in an email I sent to SoundCloud support(so I wouldn't have to give my tracks public here) can you go into that ticket and you'll see the affected private links and fix this problem on those tracks please. Thanks Mathis. My ticket number is 464335. Thank you let me know when you fix them. Thank you.
I recored a dj mix (20min12sec) and uploadet it in wav. on the desktop soundcloud homepage its sounds fine but then i listend the whole mix agein via android soundcloud app and i discovered that theres 2 times some sort of audio jumping cut in the audio sounds like imessed up the mix for 1 sec. .... can anyone related and help me or what is the probelm? i compared booth tohusand times....
**SOLUTION**

I've had this problem for a long time since i got my iPhone 7. it was very disappointing to me because Soundcloud is one of my main source of music, and the problem would only occur on the app.
The other day i went to my settings, under General and i hit reset all settings, and the hissing sound was gone. the only downside to this is your going to need to fix your settings back to how you like them, but this only takes a couple minutes.

hope this finally helps everybody because i know I've been struggling for a while!
I was listening to this song on an iPhone 6s with my beats headphones and the muffling and white noise became very apparent here. I loaded this song up on SoundCloud on my pc and there was a major difference in sound quality from the mobile app. I thought it was my wifi or my headphones were broken but now I see that everyone else is experiencing this issue on the app.

Song- https://soundcloud.com/aivisura/steven-universe-whats-the-use-of-feeling-blue
Mathis,

What is causing our tracks to be affected? It seems like once y'all finally get around to fixing one of song, another one starts having the same problems.

soundcloud.com/jeremiahnisbett/dancewithme

The first minute of the song sounds muffled on the iPhone SoundCloud app.
Jeremiah Nisbett wrote:

Mathis,

What is causing our tracks to be affected? It seems like once y'all finally get around to fixing one of song, another one starts having the same problems.

soundcloud.com/jeremiahnisbett/dancewithme

The first minute of the song sounds muffled on the iPhone SoundCloud app.



I also only notice this terrible quality on my songs when it's playing through the phone speaker. When I plug in headphones the quality is normal.
The guitar on this song: soundcloud.com/jeremiahnisbett/holdyoudown is muddier when played on the phone speakers than with headphones or in the car.

There is also a weird muffled part in this song: soundcloud.com/jeremiahnisbett/allonmyown at 0:48s and again right before the second chorus.
SND wrote:

**SOLUTION**

I've had this problem for a long time since i got my iPhone 7. it was very disappointing to me because Soundcloud is one of my main source of music, and the problem would only occur on the app.
The other day i went to my settings, under General and i hit reset all settings, and the hissing sound was gone. the only downside to this is your going to need to fix your settings back to how you like them, but this only takes a couple minutes.

hope this finally helps everybody because i know I've been struggling for a while!



Only thing that is wrong with that solution is that everybody else who doesn't reset settingso n their iphones will hear the bad quality still from their iphones on the soundcloud mobile app, yeah? Hope everyone gets this fixed by this admin soon, i'm still waiting on mine. Wish the best for all of you :)
Thx For fixing the last songs💕
Here's some more
https://soundcloud.com/nappy_01/delivered
https://soundcloud.com/lowlifeleo/limit
https://soundcloud.com/liln3s/david-shawty-large-prod-lil-nes
https://soundcloud.com/davidshawty/dontneedyou-prod-nappy01
https://soundcloud.com/davidshawty/idontwannawakeup-prod-davidshawty
https://soundcloud.com/davidshawty/dicks-prod-xangang
https://soundcloud.com/davidshawty/flippin-packs-prod-david-shawty
https://soundcloud.com/davidshawty/holy-water-prod-lil-nes-seoul-air
https://soundcloud.com/watersportsent/david-shawty-x-luh-fiji-smokebrocoli-prod-1klowkey-thotmusikent-exclusive
https://soundcloud.com/daksugden/p1nt-ft-david-shawty-prod-davidshawty
https://soundcloud.com/davidshawty/inmysoda-prod-davidshawty
Asteph wrote:

SND wrote:

**SOLUTION**

I've had this problem for a long time since i got my iPhone 7. it was very disappointing to me because Soundcloud is one of my main source of music, and the problem would only occur on the app.
The other day i went to my settings, under General and i hit reset all settings, and the hissing sound was gone. the only downside to this is your going to need to fix your settings back to how you like them, but this only takes a couple minutes.

hope this finally helps everybody because i know I've been struggling for a while!



Only thing that is wrong with that solution is that everybody else who doesn't reset settingso n their iphones will hear the bad quality still from their iphones on the soundcloud mobile app, yeah? Hope everyone gets this fixed by this admin soon, i'm still waiting on mine. Wish the best for all of you :)



yes, but when you reset the settings it would only take 2 seconds to put them back to how you like. i think its a glitch with soundcloud and settings, and just needs a restart.
Hi Mathis,

I am having the same issue on a track we are about to release with a band that we're working with. Could you address please?

https://soundcloud.com/violetyouthband/reliable-sources/s-sBYHK

Thanks in advance.
Whenever I play music on soundcloud now it is extremely distorted. It used to be okay though. I have tried uninstalling it and reinstalling it again but it is still distorted, I don't know how to fix this?
Having "boxy" sound issues on everything I upload. I have the most recent version of the app. I even opened the site in desktop mode on my mobile and still experience the same issues. Everything is fine when I use my desktop.
LG G5 - 3-16-2017 release

https://soundcloud.com/jarrettrandazzo
A few of my tracks sound super distorted when I play them through my phone speakers. I really hope there's a way to fix this. I have the link for one track here
https://soundcloud.com/transit5280/transit-x-ybm-bout-it

I'm confused it sounds good on other friends phones, and not on mine, and it sounds fine on computer and even when I listen on headphones on my phone. Only seems to have that issue when I play out loud from the phone speaker. Please let me know if there's anything you can do.
My track, "sixth sense (prod. djmp2)" https://soundcloud.com/mrwil2/sixth-sense-prod-djmp2-1 and pretty much every track I post, always sounds loud and at a good volume on my computer and program that i upload it from, but then when I go to listen to it on soundcloud after I post it, its volume is low and not as high as I want it to be or how high it is on my program. I experience this problem on everything I listen to it on, including my earphones, speakers on my iPhone, and on bluetooth speakers. I am in the u.s.

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