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Audio Quality issues on Android and iOS


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I'm having the same issues most all of my tracks sound distorted through phone.. reallly really frustrating considering I've always listened a lot through my phone and now I can't even do that. These needs to be fixed asap or I'm done using soundcloud
1. https://soundcloud.com/raremp3/mr-surf-shewill-w-ordnry-yngstr
2. Apple, iPhone 6, iOS 10.2.1. Soundcloud app 5.0.1
3. Headphones
4. USA
Mathis wrote:

Hi there Help Community,

Many of you have written in about issues with the audio quality when streaming music via the SoundCloud mobile app on your Android and iOS devices.
 We have forwarded all of your reports to our engineers and they are currently investigating issues related to the audio quality on the apps.

For us to be able to fix this as soon as possible, we would really appreciate if you can let us know a bit more about your issue so we can then forward it to our engineers:



  • Please provide us with the URL of at least one track where you are experiencing this issu
  • What device are you experiencing it on? (make, model, OS version and app version
  • Please confirm where you are listening from when experiencing the issue (directly from your device's speaker, headphones, bluetooth speaker...
  • Where are you (or were you) located while experiencing the issue? (Country

Once we’ve received your response, we may be able to trigger a manual fix for that (or those) specific tracks but please note that this will be an ad hoc workaround as we will still need to investigate further and work on a more global fix.



Thanking you in advance, your help with this is very much appreciated.

Best,
Mathis



when will this get fixed because it happened to my song "Public Announcement" just last night. It sound fine on PC, but in the mobile app it loops at 2:25 until the end of the song. Please fix
Mathis wrote:

Hi there Help Community,

Many of you have written in about issues with the audio quality when streaming music via the SoundCloud mobile app on your Android and iOS devices.
 We have forwarded all of your reports to our engineers and they are currently investigating issues related to the audio quality on the apps.

For us to be able to fix this as soon as possible, we would really appreciate if you can let us know a bit more about your issue so we can then forward it to our engineers:



  • Please provide us with the URL of at least one track where you are experiencing this issu
  • What device are you experiencing it on? (make, model, OS version and app version
  • Please confirm where you are listening from when experiencing the issue (directly from your device's speaker, headphones, bluetooth speaker...
  • Where are you (or were you) located while experiencing the issue? (Country

Once we’ve received your response, we may be able to trigger a manual fix for that (or those) specific tracks but please note that this will be an ad hoc workaround as we will still need to investigate further and work on a more global fix.



Thanking you in advance, your help with this is very much appreciated.

Best,
Mathis



Good day Mathis,
Could you please fix my song as well, the quality on the mobile app is terrible (unbearable) and i put so many months into creating it.
https://soundcloud.com/eyecah/iwannafly
iPhone 6s (up to date), iPhone 7 (up to date)
Soundcloud app (up to date)
I listened through multiple outlets to make sure, phone speakers, headphones, and car speakers, and its still bad.
USA.
THANK YOU.
https://soundcloud.com/j-t-speedbump-vickery/public-announcement-ft-c-lindsey-and-d-herb

Speed_Bump wrote:

Mathis wrote:

Hi there Help Community,

Many of you have written in about issues with the audio quality when streaming music via the SoundCloud mobile app on your Android and iOS devices.
 We have forwarded all of your reports to our engineers and they are currently investigating issues related to the audio quality on the apps.

For us to be able to fix this as soon as possible, we would really appreciate if you can let us know a bit more about your issue so we can then forward it to our engineers:



  • Please provide us with the URL of at least one track where you are experiencing this issu
  • What device are you experiencing it on? (make, model, OS version and app version
  • Please confirm where you are listening from when experiencing the issue (directly from your device's speaker, headphones, bluetooth speaker...
  • Where are you (or were you) located while experiencing the issue? (Country

Once we’ve received your response, we may be able to trigger a manual fix for that (or those) specific tracks but please note that this will be an ad hoc workaround as we will still need to investigate further and work on a more global fix.



Thanking you in advance, your help with this is very much appreciated.

Best,
Mathis



when will this get fixed because it happened to my song "Public Announcement" just last night. It sound fine on PC, but in the mobile app it loops at 2:25 until the end of the song. Please fix

1. https://soundcloud.com/enjoyryde/damn-ft-freddie-gibbs
2. Apple, iPhone 5S, iOS 10.2.1. Soundcloud app 5.0.1
3. Headphones, speakers, blutooth you name it its distorted
4. Denmark

And its not just that song, pretty much all of my liked tracks are distorted... ;(
This problem does only occur when the song has been buffered when not connected to a wifi.
I literally just got rid of my soundcloud go subscription because of white noise distortion on tracks. This has been a problem for over 3 months. From what I've seen soundcloud admins just tend to shy away from the problem saying they had no issue on their side, but its definitely an issue. Every device I've tried recreating the problem on has been full of white noise distortion. (Digital Static)

If soundcloud doesn't fix this problem and get their audio quality at least up to youtube's soon. I fear that I will have to take my uploads elsewhere.
Hi there,
Every song i upload lately has this problem of sounding very low quality. While in on my computer it sounds like it's supposed to be.

I'm using:
Iphone 6s with version 10.2.1
Soundcloud app version 5.0.1

Only plays distorted through phone speakers on the Soundcloud app.
Streamed from Sweden
its because soundcloud doesn't process stereo imaging very well. I just got down a perfect mix of a singer on my beat and it sounds great through my phone speaker through email or if I download it. when I play it through the sc app it sucks ass through any mono speaker, stereo speakers/headphones sound amazing... PLZ FIX
Hello,

Experiencing same issue with almost all tracks. Please fix my uploads if possible. Check: www.soundcloud.com/djjonathanm/immersion
RandomMeasuredTruthTheory wrote:

When ever I play my song "Edge The Hedge" on the mobile app it starts to loop at 1:21 all the way until the end, also, why does he mobile app suck much?




I'm having the same issue with my app for the past month and a half. I really haven't been using soundcloud because of it and I'm getting a little impatient about it.

Make LG, model is G5 firm ware is up to date.

I was about to purchase SoundCloud go because I was an avid user but now I'm starting to figuring out more reliable ways to listen to music.
Here is a link for a song because that really seems relevant to fixing an issue that's happening to EVERY song
https://soundcloud.com/anjunabeats/aww507

Please fix this issue. :D
Hi Mathis,

Every song on my page is distorted through the mobile app mostly but me SoundCloud page is www.soundcloud.com/ferrisofficial
I'm also a Pro member and soon to quit if this won't be fixed. So please fix my tracks!
Thank you
ferrisofficial1 wrote:

Hi Mathis,

Every song on my page is distorted through the mobile app mostly but me SoundCloud page is www.soundcloud.com/ferrisofficial
I'm also a Pro member and soon to quit if this won't be fixed. So please fix my tracks!
Thank you



For real it's hecka ridiculous that they fix the Tumblr issue prior to their mobile users issues.
Hey people, i realised that the bass in most of my songs are clear, it is the high end frequencies i think that triggers the annoying white noise. My question is why is it happening to selected users and not all soundcloud users!?!?!
For the last month (basically) the audio quality on every song I listen to, whether or not it's a song I've added to a playlist, is terrible. I thought this would work its self out. It hasn't. What's up and when will this get fixed? I'm a Pro member for a couple years now but I can't continue to pay for such a poor product (currently). I hope this gets fixed as I do love the soundcloud platform and the music available. It WAS my go to but I haven't listened in weeks because it's not tolerable.
https://soundcloud.com/vossen-wheels/ado-the-god-lateatnight

This song loops on my S6 Edge (android) about halfway through the song. Also the audio quality is horrible when played over speaker compared to the sound quality of the same songs on the YouTube app.

These issues paired with the fact that the app no longer resumes a song via bluetooth when I turn my car radio back on is why I cancelled my soundcloud go subscription. Not going to pay for a broken experience that worked fine the past 3 years I've used it! :@
Just like many others here I'm having audio quality problems starting about 2 months ago. I've tried using the app and the webpage both sound like there is no bass. The problem only happens on my phone when I'm using a 3.5mm jack. If i Bluetooth my phone to my beats pill and plug my headphones into it there's no problems, only with headphones or aux cords.

LG G5
Android 7.0
Sound cloud version 2017.03.03
^Same Hardware as above poster

Relatively similar issues to the rest. Has been ongoing for at least over a month now. Really sucks.

Happens on all songs, but link I tested: https://soundcloud.com/kayzo-music/kayzo-diplo-and-friends-mix

Issue occurs with both phone speaker and wired headphones. Tested on a Bose Soundlink Mini 2 Bluetooth speaker and audio seemed to be better. Main issue is that all low ends of the song are missing and distorted high ends.

LG G5 (Sprint Version LGLS992)
Android 7.0
Soundcloud version 2017.03.03
Userlevel 7
Badge +2
Just a quick update for those of you who have reported tracks - these should now all work for you.
Hello,

The audio on my song "Gone" starts going in and out at 0:48 , the link is soundcloud.com/jeremiahnisbett/gone

This only happens when on the mobile app on iPhone. It sounds like there is a weird effect making the volume get louder and softer after that point in the song. Hopefully this can be fixed.
Hi, i am located in Perth, Australia. This has been bugging me for many months now and only happens when i play music from my iPhone. playing through the auxillary or bluetooth has no problems however when playing through my phone its terrible quality. I pay for soundcloud Go and think this isnt fair especially when my main listening output is through my iphone! Heres a song example that plays terribly
https://soundcloud.com/adam-habstrakt/heyo
Jeremiah Nisbett wrote:

Hello,

The audio on my song "Gone" starts going in and out at 0:48 , the link is soundcloud.com/jeremiahnisbett/gone

This only happens when on the mobile app on iPhone. It sounds like there is a weird effect making the volume get louder and softer after that point in the song. Hopefully this can be fixed.



Any update on this?
Could you fix all these lol

https://soundcloud.com/davidshawty/soft-prod-gineng-callari
https://soundcloud.com/davidshawty/on-me-prod-xangang-stoopidxool
https://soundcloud.com/davidshawty/honda-prod-mexikodro
https://soundcloud.com/davidshawty/all-i-want-prod-lilskys
https://soundcloud.com/davidshawty/tiktok-ft-lil-wintr-nappy01-prod-davidshawty
https://soundcloud.com/orcery/david-shawty-sorry-prod-orcery
https://soundcloud.com/callari/david-shawty-you-prod-callari-gineng
https://soundcloud.com/yvngnamek/model-hoe-ft-david-shawtyprodkankan-xangang
https://soundcloud.com/yungwizzu/face
https://soundcloud.com/tundraisdead/davidshawtyxdaksugden-ihopeidiesoon

Sorry I know that's a lot but if you could fix at least some of them it'd be appreciated
Thx
Hey,

I have seen some posts that are over a month old about sound quality issues. I have an LG G5 and it was working correctly on the app. Now all of a sudden NONE of my songs have any bass. This is extremely frustrating. I have tried logging out, clearing my cashe, deleting and re-downloading the app, restarting my phone. None of this helps. I pay for Soundcloud go, but without the bass the music sounds so flat its not worth listening to. Please help!

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