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Audio Quality issues on Android and iOS


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All my tracks are messed up as well! Can you fix the high frequency distortion?
Still Crusading wrote:

Mobile app still blows, any music played through the 3.5mm has no bass whatsoever. The problem isnt with just one or two tracks, its every track on Soundcloud. 3rd party equalizers have no effect, and the latest patch didn't solve anything. I find myself wondering every day why I'm still paying for a service thats unusable. I guess I just feel attatched to Soundcloud after 4 years.
Mobile app
LG G5
Android 7.0
App version 2017 .02.22-release



I am having 100% the same issue as this person on the exact same hardware. Every other application for music works fine except yours and I also pay for go.
Hi Mathis, thank you for fixing the track. It sounds great now! Looking forward to that global fix so I can continue to upload my stuff

Paul
http://soundcloud.com/paulkist
I just want to add that the mobile app sound quality is absolutely horrendous for every song. Desktop is at least listenable. I would buy the Soundcloud GO in a heartbeat if it I could listen at 320kbps
Hi Mathis,

Every song on my page is distorted through the mobile app mostly but me SoundCloud page is www.soundcloud.com/ferrisofficial
I'm also a Pro member and soon to quit if this won't be fixed. So please fix my tracks!
Thank you
I'm having the same issues most all of my tracks sound distorted through phone.. reallly really frustrating considering I've always listened a lot through my phone and now I can't even do that. These needs to be fixed asap or I'm done using soundcloud
1. https://soundcloud.com/raremp3/mr-surf-shewill-w-ordnry-yngstr
2. Apple, iPhone 6, iOS 10.2.1. Soundcloud app 5.0.1
3. Headphones
4. USA
I took this song to get mixed and mastered but for some reason through SoundCloud it sounds very distorted
Mathis wrote:

Hi there Help Community,

Many of you have written in about issues with the audio quality when streaming music via the SoundCloud mobile app on your Android and iOS devices.
 We have forwarded all of your reports to our engineers and they are currently investigating issues related to the audio quality on the apps.

For us to be able to fix this as soon as possible, we would really appreciate if you can let us know a bit more about your issue so we can then forward it to our engineers:



  • Please provide us with the URL of at least one track where you are experiencing this issu
  • What device are you experiencing it on? (make, model, OS version and app version
  • Please confirm where you are listening from when experiencing the issue (directly from your device's speaker, headphones, bluetooth speaker...
  • Where are you (or were you) located while experiencing the issue? (Country

Once we’ve received your response, we may be able to trigger a manual fix for that (or those) specific tracks but please note that this will be an ad hoc workaround as we will still need to investigate further and work on a more global fix.



Thanking you in advance, your help with this is very much appreciated.

Best,
Mathis



when will this get fixed because it happened to my song "Public Announcement" just last night. It sound fine on PC, but in the mobile app it loops at 2:25 until the end of the song. Please fix
I just updated my phone to lineage OS on android 7.1.1 on a Galaxy S5 and now the the playback is quality is horrible. I've tried uninstalling and reinstalling to see if that would help but it didn't change anything. The music kind of sounds distorted and not clean. Please help I haven't been able to use soundcloud for about 2 weeks now.
Mathis wrote:

Hi there Help Community,

Many of you have written in about issues with the audio quality when streaming music via the SoundCloud mobile app on your Android and iOS devices.
 We have forwarded all of your reports to our engineers and they are currently investigating issues related to the audio quality on the apps.

For us to be able to fix this as soon as possible, we would really appreciate if you can let us know a bit more about your issue so we can then forward it to our engineers:



  • Please provide us with the URL of at least one track where you are experiencing this issu
  • What device are you experiencing it on? (make, model, OS version and app version
  • Please confirm where you are listening from when experiencing the issue (directly from your device's speaker, headphones, bluetooth speaker...
  • Where are you (or were you) located while experiencing the issue? (Country

Once we’ve received your response, we may be able to trigger a manual fix for that (or those) specific tracks but please note that this will be an ad hoc workaround as we will still need to investigate further and work on a more global fix.



Thanking you in advance, your help with this is very much appreciated.

Best,
Mathis



Good day Mathis,
Could you please fix my song as well, the quality on the mobile app is terrible (unbearable) and i put so many months into creating it.
https://soundcloud.com/eyecah/iwannafly
iPhone 6s (up to date), iPhone 7 (up to date)
Soundcloud app (up to date)
I listened through multiple outlets to make sure, phone speakers, headphones, and car speakers, and its still bad.
USA.
THANK YOU.
https://soundcloud.com/j-t-speedbump-vickery/public-announcement-ft-c-lindsey-and-d-herb

Speed_Bump wrote:

Mathis wrote:

Hi there Help Community,

Many of you have written in about issues with the audio quality when streaming music via the SoundCloud mobile app on your Android and iOS devices.
 We have forwarded all of your reports to our engineers and they are currently investigating issues related to the audio quality on the apps.

For us to be able to fix this as soon as possible, we would really appreciate if you can let us know a bit more about your issue so we can then forward it to our engineers:



  • Please provide us with the URL of at least one track where you are experiencing this issu
  • What device are you experiencing it on? (make, model, OS version and app version
  • Please confirm where you are listening from when experiencing the issue (directly from your device's speaker, headphones, bluetooth speaker...
  • Where are you (or were you) located while experiencing the issue? (Country

Once we’ve received your response, we may be able to trigger a manual fix for that (or those) specific tracks but please note that this will be an ad hoc workaround as we will still need to investigate further and work on a more global fix.



Thanking you in advance, your help with this is very much appreciated.

Best,
Mathis



when will this get fixed because it happened to my song "Public Announcement" just last night. It sound fine on PC, but in the mobile app it loops at 2:25 until the end of the song. Please fix

1. https://soundcloud.com/enjoyryde/damn-ft-freddie-gibbs
2. Apple, iPhone 5S, iOS 10.2.1. Soundcloud app 5.0.1
3. Headphones, speakers, blutooth you name it its distorted
4. Denmark

And its not just that song, pretty much all of my liked tracks are distorted... ;(
This problem does only occur when the song has been buffered when not connected to a wifi.
Since Soundcloud was updated, all my tracks' sound quality has become terrible especially on the mobile app? I am a paying customer why is this not resolved yet? It's mostly on the higher frequencies but it sounds extremely terrible.
For about 2 months now I haven't been able to listen to Soundcloud on my iPhone 6s because it constantly sounds like every track is in a filter or under water. I've deleted the app, re downloaded it, re logged in and the same issues keep on happening. It's becoming very annoying and I canceled my Soundcloud go subscription due to these issues. Any fixes?!
I literally just got rid of my soundcloud go subscription because of white noise distortion on tracks. This has been a problem for over 3 months. From what I've seen soundcloud admins just tend to shy away from the problem saying they had no issue on their side, but its definitely an issue. Every device I've tried recreating the problem on has been full of white noise distortion. (Digital Static)

If soundcloud doesn't fix this problem and get their audio quality at least up to youtube's soon. I fear that I will have to take my uploads elsewhere.
Hi there,
Every song i upload lately has this problem of sounding very low quality. While in on my computer it sounds like it's supposed to be.

I'm using:
Iphone 6s with version 10.2.1
Soundcloud app version 5.0.1

Only plays distorted through phone speakers on the Soundcloud app.
Streamed from Sweden
its because soundcloud doesn't process stereo imaging very well. I just got down a perfect mix of a singer on my beat and it sounds great through my phone speaker through email or if I download it. when I play it through the sc app it sucks ass through any mono speaker, stereo speakers/headphones sound amazing... PLZ FIX
Hello,

Experiencing same issue with almost all tracks. Please fix my uploads if possible. Check: www.soundcloud.com/djjonathanm/immersion
RandomMeasuredTruthTheory wrote:

When ever I play my song "Edge The Hedge" on the mobile app it starts to loop at 1:21 all the way until the end, also, why does he mobile app suck much?




I'm having the same issue with my app for the past month and a half. I really haven't been using soundcloud because of it and I'm getting a little impatient about it.

Make LG, model is G5 firm ware is up to date.

I was about to purchase SoundCloud go because I was an avid user but now I'm starting to figuring out more reliable ways to listen to music.
Here is a link for a song because that really seems relevant to fixing an issue that's happening to EVERY song
https://soundcloud.com/anjunabeats/aww507

Please fix this issue. :D
Hi Mathis,

Every song on my page is distorted through the mobile app mostly but me SoundCloud page is www.soundcloud.com/ferrisofficial
I'm also a Pro member and soon to quit if this won't be fixed. So please fix my tracks!
Thank you
ferrisofficial1 wrote:

Hi Mathis,

Every song on my page is distorted through the mobile app mostly but me SoundCloud page is www.soundcloud.com/ferrisofficial
I'm also a Pro member and soon to quit if this won't be fixed. So please fix my tracks!
Thank you



For real it's hecka ridiculous that they fix the Tumblr issue prior to their mobile users issues.
Hey people, i realised that the bass in most of my songs are clear, it is the high end frequencies i think that triggers the annoying white noise. My question is why is it happening to selected users and not all soundcloud users!?!?!
For the last month (basically) the audio quality on every song I listen to, whether or not it's a song I've added to a playlist, is terrible. I thought this would work its self out. It hasn't. What's up and when will this get fixed? I'm a Pro member for a couple years now but I can't continue to pay for such a poor product (currently). I hope this gets fixed as I do love the soundcloud platform and the music available. It WAS my go to but I haven't listened in weeks because it's not tolerable.

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