Sticky

Audio Quality issues on Android and iOS


When ever I play my song "Edge The Hedge" on the mobile app it starts to loop at 1:21 all the way until the end, also, why does he mobile app suck much?

94 replies

Userlevel 7
Badge +2
Hi there Help Community,

Many of you have written in about issues with the audio quality when streaming music via the SoundCloud mobile app on your Android and iOS devices.
 We have forwarded all of your reports to our engineers and they are currently investigating issues related to the audio quality on the apps.

For us to be able to fix this as soon as possible, we would really appreciate if you can let us know a bit more about your issue so we can then forward it to our engineers:



  • Please provide us with the URL of at least one track where you are experiencing this issue
  • What device are you experiencing it on? (make, model, OS version and app version)
  • Please confirm where you are listening from when experiencing the issue (directly from your device's speaker, headphones, bluetooth speaker...)
  • Where are you (or were you) located while experiencing the issue? (Country)

Once we’ve received your response, we may be able to trigger a manual fix for that (or those) specific tracks but please note that this will be an ad hoc workaround as we will still need to investigate further and work on a more global fix.



Thanking you in advance, your help with this is very much appreciated.

Best,
Mathis
First noticed on this track
https://soundcloud.com/ferrrrrrrrrrn/gold-prod-ferrn
But has affected every other track I uploaded since.

Tested it on both android (Samsung galaxy + Sony Xperia)and apple iphone 4s, 5, 6 and 7. All current firmware on phones/ Soundcloud app.

Only plays distorted through phone speakers on the Soundcloud app.
Currently in Australia.

Thanks, hopefully there's a fix.
Hi there,
Every song i upload lately has this problem of sounding very low quality. While in on my pc it's sound like it supposed to be.
https://soundcloud.com/djsambrosa/tell-me-that-you-love-me

I'm using:
Iphone 6 with version 10.0.2
Soundcloud app version 4.19.0

Only plays distorted through phone speakers on the Soundcloud app.
Streamed from the Netherlands
Hi i am experiencing a quality problem when listening to any song on soundcloud but i'll provide a link to one https://soundcloud.com/thechainsmokers/nice-hair-031
I am experiencing it on an iphone 7 and it happens when I use earphones & from the phone also playing from a usb port.
Funny thing is whenever i am with someone else and they play the exact same track in my car on their phone it sounds perfectly okay. Almost as if it has something to do with my account.
Userlevel 7
Badge +2
Hi there,

Thanks for providing those links and info. The tracks that the three of you have reported should now all be working properly on your mobile devices. (make sure to pull down on your screen to refresh the app content).

We'll be sure to update you here on any news regarding the fix of this issue. Thanks for hanging in there!

Cheers
Mathis
Mathis wrote:

Hi there,

Thanks for providing those links and info. The tracks that the three of you have reported should now all be working properly on your mobile devices. (make sure to pull down on your screen to refresh the app content).

We'll be sure to update you here on any news regarding the fix of this issue. Thanks for hanging in there!

Cheers
Mathis



Hi Mathis,

Same issue here and would appreciate your help! Can you let me know when this is sorted?

Track URL = https://soundcloud.com/zaramez/heads-or-tails
Device = iPhone 6S, Version 10.2.1; Soundcloud 4.18.0
Issue when listening directly from phone using headphones
California (US)

Appreciate your swift response.
Zara
Hi Mathis,
I have the same problem and appreciate your help !

Private track Url: https://soundcloud.com/l-o-courty/leo-c-set-it-out/s-HbuFf
Device = Iphone 6s
France

Appreciate your help.
Leo
Userlevel 1
Hi Mathis

https://soundcloud.com/major-third/kim

Iphone SE OS 10.2
Soundcloud 4.19.0
Iphone speaker produced blurry sound
Netherlands
Userlevel 7
Badge +2
@Zara Mez, Leo C' & MAJOR 3RD, this should now be sorted. Thanks for your patience on this, hoping to get this fixed on a global level asap.
Mathis wrote:

Hi there Help Community,

Many of you have written in about issues with the audio quality when streaming music via the SoundCloud mobile app on your Android and iOS devices.
 We have forwarded all of your reports to our engineers and they are currently investigating issues related to the audio quality on the apps.

For us to be able to fix this as soon as possible, we would really appreciate if you can let us know a bit more about your issue so we can then forward it to our engineers:



  • Please provide us with the URL of at least one track where you are experiencing this issu
  • What device are you experiencing it on? (make, model, OS version and app version
  • Please confirm where you are listening from when experiencing the issue (directly from your device's speaker, headphones, bluetooth speaker...
  • Where are you (or were you) located while experiencing the issue? (Country

Once we’ve received your response, we may be able to trigger a manual fix for that (or those) specific tracks but please note that this will be an ad hoc workaround as we will still need to investigate further and work on a more global fix.



Thanking you in advance, your help with this is very much appreciated.

Best,
Mathis

IPhone 6 (up to date)
Cruise kyog
O2-U.K
Virgin media
The sound is quiet and tinny with a shrill noise
Mathis wrote:

@Zara Mez, Leo C' & MAJOR 3RD, this should now be sorted. Thanks for your patience on this, hoping to get this fixed on a global level asap.



It works now, thank you Mathis!

There's a second issue to flag - the Stats do not reflect the new track. It shows the play counts but it's all anonymous (both the track itself and the listens despite my Pro account). Can you please advise and escalate?

Thank you!
Zara
I'm having that trouble with this track.

https://soundcloud.com/xceptionmusic/intoxicated-radio-edit-2

I've tested it on my iphone6, a friends samsung galaxy 7 edge, and another iPhone 4. Works on none of them. Please fix this as soon as possible because it happens on every track I upload.
My track keeps going in and out starting at around 0:50s and once again in the second chorus. Here is the link:

soundcloud.com/jeremiahnisbett/gone

It only occurs on my IPhone 5 when I'm on the app. It sounds normal when I go to the song through safari on my phone.

I have iOS 9.3.4
Userlevel 7
Badge +2
@Jeremiah Nisbett & @Xception, this should now be sorted for the two of you on those individual tracks.

Cheers
Mathis
I am having the same issue with my iPhone. soundcloud.com/rvshtyloops/boo

iPhone 6s Plus ios 10.2.1
Same problem here . I own a Lg g5 running on andriod 7.0 and soundcloud 02.07. whenever i play ANY song There is absoulutely no bass and the sound quality is terrible . But when i use soundcloud on my old iphone 5s it sounds perfectly fine with rich bass. Please fix android version !
Thank you,
Steven
Userlevel 7
Badge +2
@rvshty. - fixed for you as well now.
I'm having the same issue again
soundcloud.com/rvshtyloops/bobb
Every track :|
Hello I am having the same problem with audio playback on phone speakers only the url ishttps://soundcloud.com/itscelo/dubbedout It is on private at the moment because the quality is so horrible, if somoneone could please fix this asap!

-Celo
https://soundcloud.com/paulkist/princess-leias-theme-j-williams-star-wars-for-carrie-fisher
Please help fix this track. Sounds great on my laptop but terrible on my iOS device.

Thank you 😊
The same here! I use iphone 5S with the latest update of the soundcloudapp.
Many of my tracks sound on the iphonespeakers with encoding artefacts. On the earspeakers it works ok. Even in my studio on my iMac with the Adam F7 Boxes everything is fine.
Mathis wrote:

Hi there,

Thanks for providing those links and info. The tracks that the three of you have reported should now all be working properly on your mobile devices. (make sure to pull down on your screen to refresh the app content).

We'll be sure to update you here on any news regarding the fix of this issue. Thanks for hanging in there!

Cheers
Mathis



https://soundcloud.com/spiritofthedancefloor/moving-the-sun hearing strange beeping noises amidst the audio

I'm experiencing this on Mac OS and listening from my audio interface (through to my monitors.)

I'm listening from the UK
Whenever I or my fans listen to my tracks on their phone the quality is terrible compared to when played on a computer.

This track is affected:

https://soundcloud.com/wilsonshaw/ru-paul-legends-wilson-shaw-remix

Please fix this.

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