@mentions feature on the Help Community

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Hello Help Community,

Today, I'd like to let you know about a new feature that was just released for our Help Community: @mentions

How does it work?
It’s very straightforward and similar to how @mention works on social media platforms. In the text field, when you type “@”, a box appears that shows all the users who have participated in the topic you are posting to. You select a user, and his username will appear in the post. Once published that username is shown as a link (directing to the user profile). The mentioned user will receive an email, stating he has been mentioned in a post with a link to that post.

Next to typing “@” , you can also activate the @mention functionality by clicking on the “@” icon that has been added to the text editor.

If you want to mention a user who is not active in a thread; just type his username and after 3 characters all usernames that begin with those letters will appear in alphabetical order.


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